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Error "The Disk Defragmenter is not installed on your computer" when launching Disk Defragmenter in Windows Vista

2009-07-29T12:10:00.001-07:00

Symptoms

When you open the Properties dialog box for a local hard disk and click the Tools tab, one of the following symptoms may be seen:

The Defragment Now button is unavailable
When you click Defragment Now, you receive the following error message:

The Disk Defragmenter is not installed on your computer. To install it, double-click the Add or Remove Programs icon in Control Panel, click the Install/Uninstall tab, and then follow the instructions on your screen.

Resolution

Click Start, type regedit.exe and press ENTER
Navigate to the following location:

HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ explorer \ MyComputer \ DefragPath

In the right-pane, double-click (default) and set its data as follows:

C:\Windows\System32\dfrgui.exe

Close Regedit.exe

Automate

To automate the above, you may use the REG file (dfrgfix_vista.reg) attachment below.

dfrgfix_vista.reg

Error "The Disk Defragmenter is not installed on your computer" when launching Disk Defragmenter in Windows Vista

2009-07-29T12:10:00.000-07:00

Symptoms

When you open the Properties dialog box for a local hard disk and click the Tools tab, one of the following symptoms may be seen:

The Defragment Now button is unavailable
When you click Defragment Now, you receive the following error message:

Resolution

Click Start, type regedit.exe and press ENTER
Navigate to the following location:

HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ explorer \ MyComputer \ DefragPath

In the right-pane, double-click (default) and set its data as follows:

C:\Windows\System32\dfrgui.exe

Close Regedit.exe

Automate

To automate the above, you may use the REG file (dfrgfix_vista.reg) attachment below.

dfrgfix_vista.reg

Error "Access is denied" when you try to log off an user account using Task Manager Users tab in Windows Vista

2009-07-29T12:09:00.003-07:00

Symptom

When you use the Task Manager Users tab to log off an user account in Windows Vista, the following error may appear:

User (SessionId=2) could not be logged off. Access is denied.

Resolution

This happens if Task Manager is not running under administrative privileges. To log off an user account, Task Manager must be run with administrative privileges. Follow one of these methods:

Method 1

Open Task Manager (taskmgr.exe) and click the Processes tab
Click Show processes from all users
When you are prompted for an administrator password or confirmation, type the password or provide confirmation.

(Task Manager now runs with administrative privileges.)

Switch to the Users tab and log off an user account.

Method 2

Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.
If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
At the command prompt, type taskmgr.exe, and then press ENTER.

(Task Manager starts with administrative privileges.)

Switch to the Users tab and log off an user account.

Unable to open .PPS attachments directly from Windows Mail in Windows Vista

2009-07-29T12:09:00.002-07:00

Symptom

When you open a .PPS file that came as a mail attachment in Windows Mail, you may see the Open / Cancel dialog box. When you select Open, the following error may be displayed:

This file does not have a program associated with it for performing this action. Create an association in the Set Associations control panel.

This may happen even though you have PowerPoint Viewer 2003 or 2007 installed. However, the same file may open correctly when saved to disk, and then viewed. Note that this problem does not occur if you have Microsoft Office or PowerPoint installed.

This article is applicable for Windows Vista, with PowerPoint Viewer 2003 or PowerPoint Viewer 2007 installed. For a Windows XP version of this article, see article Unable to open .PPS attachments directly from Outlook Express?

Cause

This happens if the Open command is missing for .PPS and/or .PPT file types.

Resolution

To resolve the issue, follow these steps:

For .PPS files (Microsoft PowerPoint Slideshow)

Click Start, type regedit.exe and press ENTER
Navigate to the following branch:

HKEY_CLASSES_ROOT\PowerPointViewer.SlideShow.11\shell\Show

Right-click Show and click Rename
Type the word Open so that Show is replaced by Open command
If you have PowerPoint Viewer 2007 installed, repeat the above steps in this key, as well:

HKEY_CLASSES_ROOT\PowerPointViewer.SlideShow.12\shell\Show

After changing Show to Open, close Registry Editor window.

For .PPT files (Microsoft PowerPoint Presentation)

Click Start, type regedit.exe and press ENTER
Navigate to the following branch:

HKEY_CLASSES_ROOT\PowerPointViewer.Show.11\shell\Show

Right-click Show and click Rename
Type the word Open so that Show is replaced by Open command
If you have PowerPoint Viewer 2007 installed, repeat the above steps in this key, as well:

HKEY_CLASSES_ROOT\PowerPointViewer.Show.12\shell\Show

After changing Show to Open, close Registry Editor window.

Screenshot

(Fig 1) Show is renamed as Open

Error "Access is denied" when you try to log off an user account using Task Manager Users tab in Windows Vista

2009-07-29T12:09:00.001-07:00

Symptom

When you use the Task Manager Users tab to log off an user account in Windows Vista, the following error may appear:

User (SessionId=2) could not be logged off. Access is denied.

Resolution

This happens if Task Manager is not running under administrative privileges. To log off an user account, Task Manager must be run with administrative privileges. Follow one of these methods:

Method 1

Open Task Manager (taskmgr.exe) and click the Processes tab
Click Show processes from all users
When you are prompted for an administrator password or confirmation, type the password or provide confirmation.

(Task Manager now runs with administrative privileges.)

Switch to the Users tab and log off an user account.

Method 2

Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.
If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
At the command prompt, type taskmgr.exe, and then press ENTER.

(Task Manager starts with administrative privileges.)

Switch to the Users tab and log off an user account.

Unable to open .PPS attachments directly from Windows Mail in Windows Vista

2009-07-29T12:09:00.000-07:00

Symptom

When you open a .PPS file that came as a mail attachment in Windows Mail, you may see the Open / Cancel dialog box. When you select Open, the following error may be displayed:

This file does not have a program associated with it for performing this action. Create an association in the Set Associations control panel.

Cause

This happens if the Open command is missing for .PPS and/or .PPT file types.

Resolution

To resolve the issue, follow these steps:

For .PPS files (Microsoft PowerPoint Slideshow)

Click Start, type regedit.exe and press ENTER
Navigate to the following branch:

HKEY_CLASSES_ROOT\PowerPointViewer.SlideShow.11\shell\Show

Right-click Show and click Rename
Type the word Open so that Show is replaced by Open command
If you have PowerPoint Viewer 2007 installed, repeat the above steps in this key, as well:

HKEY_CLASSES_ROOT\PowerPointViewer.SlideShow.12\shell\Show

After changing Show to Open, close Registry Editor window.

For .PPT files (Microsoft PowerPoint Presentation)

Click Start, type regedit.exe and press ENTER
Navigate to the following branch:

HKEY_CLASSES_ROOT\PowerPointViewer.Show.11\shell\Show

Right-click Show and click Rename
Type the word Open so that Show is replaced by Open command
If you have PowerPoint Viewer 2007 installed, repeat the above steps in this key, as well:

HKEY_CLASSES_ROOT\PowerPointViewer.Show.12\shell\Show

After changing Show to Open, close Registry Editor window.

Screenshot

(Fig 1) Show is renamed as Open

Error "Registry editing has been disabled by your administrator" when you open the Registry Editor in Windows Vista

2009-07-29T12:08:00.003-07:00

Symptom

When you attempt to start the Registry Editor (regedit.exe) in your Windows Vista system, you may receive the following message:

Registry editing has been disabled by your administrator

Resolution

If the above error message is shown in a standalone system, then it may be a result of Malware infection. It is also possible that the DisableRegistryTools policy had been enabled by a third-party tweak program which you may be using. It's highly advisable to follow up with a complete system checkup for Virus and Malware, especially when you're unsure about the cause.

Note: If your system is connected to a domain, your network administrator may have enabled the DisableRegistryTools Policy setting. In that case, you'll need to contact the network administrator to relax this restriction, if need be.

Method 1 - Using Group Policy Editor

If you are using an edition of Windows Vista (Windows Vista Business, Enterprise and Ultimate editions) which includes the Group Policy Editor, follow these steps:

Click Start, type gpedit.msc in the Search box, and press ENTER
Go to the following branch:

User Configuration | Administrative Templates | System

Double-click Prevent access to registry editing tools
Set it as Not Configured

Important: If it's already set to Not Configured, set it to Enabled and click Apply. Then repeat the steps and revert the setting back to Not Configured. This removes the registry based policy if set already.

Method 2

This method should work in all editions of Windows Vista.

Download reg_enable.vbs attached at the end of this article, and save it to Desktop
Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
Switch to your Desktop directory by typing the following command, and then pressing ENTER:

cd /d %userprofile%\desktop

Then, type the following command and press ENTER

wscript.exe reg_enable.vbs

Type EXIT to close the Command Prompt window.

If everything worked fine, the DisableRegistryTools policy should have been removed by now. See if you're able to launch Regedit.exe now.

Error "Windows Sidebar is managed by your system administrator" when you try to open the Windows Sidebar

2009-07-29T12:08:00.002-07:00

Question

When I try to open the Windows Sidebar in my Windows Vista system, I get the following error, and the Sidebar does not open:

Windows Sidebar is managed by your system administrator.

Answer

If your system is connected to a domain, the network administrator may have enforced the Turn off Windows Side bar Policy.

(For standalone systems) If you are using an edition of Windows Vista (Windows Vista Business, Enterprise and Ultimate editions) which includes the Group Policy Editor, follow these steps to remove the Turn off Windows Side bar Policy:

Click Start, type gpedit.msc in the Search box, and press ENTER
Navigate to the following branch:

Computer Configuration | Administrative Templates | Windows Components | Windows Sidebar

Double-click Turn off Windows Sidebar
Set it as Not Configured
Repeat the same in the following branch:

User Configuration | Administrative Templates | Windows Components | Windows Sidebar

Close the Group Policy Editor window.

Registry edit

Click Start, type regedit.exe and press ENTER

Navigate to the following branch:

HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Policies \ Windows \ Sidebar

In the right-pane, delete the value named TurnOffSidebar (if found)

Repeat the same in the following branch:

HKEY_CURRENT_USER \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Policies \ Windows \ Sidebar

Exit Registry Editor.

Error "Registry editing has been disabled by your administrator" when you open the Registry Editor in Windows Vista

2009-07-29T12:08:00.001-07:00

Symptom

When you attempt to start the Registry Editor (regedit.exe) in your Windows Vista system, you may receive the following message:

Registry editing has been disabled by your administrator

Resolution

Method 1 - Using Group Policy Editor

If you are using an edition of Windows Vista (Windows Vista Business, Enterprise and Ultimate editions) which includes the Group Policy Editor, follow these steps:

Click Start, type gpedit.msc in the Search box, and press ENTER
Go to the following branch:

User Configuration | Administrative Templates | System

Double-click Prevent access to registry editing tools
Set it as Not Configured

Method 2

This method should work in all editions of Windows Vista.

Download reg_enable.vbs attached at the end of this article, and save it to Desktop
Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
Switch to your Desktop directory by typing the following command, and then pressing ENTER:

cd /d %userprofile%\desktop

Then, type the following command and press ENTER

wscript.exe reg_enable.vbs

Type EXIT to close the Command Prompt window.

If everything worked fine, the DisableRegistryTools policy should have been removed by now. See if you're able to launch Regedit.exe now.

Error "Windows Sidebar is managed by your system administrator" when you try to open the Windows Sidebar

2009-07-29T12:08:00.000-07:00

Question

When I try to open the Windows Sidebar in my Windows Vista system, I get the following error, and the Sidebar does not open:

Windows Sidebar is managed by your system administrator.

Answer

If your system is connected to a domain, the network administrator may have enforced the Turn off Windows Side bar Policy.

Click Start, type gpedit.msc in the Search box, and press ENTER
Navigate to the following branch:

Computer Configuration | Administrative Templates | Windows Components | Windows Sidebar

Double-click Turn off Windows Sidebar
Set it as Not Configured
Repeat the same in the following branch:

User Configuration | Administrative Templates | Windows Components | Windows Sidebar

Close the Group Policy Editor window.

Registry edit

Click Start, type regedit.exe and press ENTER

Navigate to the following branch:

HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Policies \ Windows \ Sidebar

In the right-pane, delete the value named TurnOffSidebar (if found)

Repeat the same in the following branch:

HKEY_CURRENT_USER \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Policies \ Windows \ Sidebar

Exit Registry Editor.

Error "800A0046 - Permission Denied" when installing the Windows Installer Cleanup Utility in Windows Vista

2009-07-29T12:07:00.003-07:00

Symptom

When you try to install the Windows Installer Cleanup Utility in Windows Vista, the following error may appear:

Script: C:\Users\Ramesh\AppData\Local\Temp\IXP000.TMP\StartMsi.vbs
Line: 17
Char: 1
Error: Permission denied
Code: 800A0046
Source: Microsoft VBScript runtime error

Cause

With the User Account Control (UAC) enabled in Windows Vista, you may be denied write access to the Program Files directory and its sub-directories by default. The error above occurs when the Windows Installer Cleanup Utility's setup script (StartMSI.vbs) attempts to copy the extracted files from the Temporary folder to the C:\Program Files\MSECache\WICU3 folder.

Resolution

To resolve the problem, you need to install the Windows Installer Cleanup Utility as administrator. To do so, right-click the setup file (msicuu2.exe) and choose Run as Administrator. If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

Error "Internet Explorer was not able to open this Internet site" when using Help and Support in Windows Vista

2009-07-29T12:07:00.002-07:00

Symptom

When you open Windows Help and Support in Windows Vista and search for a word or phrase, the following error may occur:

Internet Explorer cannot download / from Help.

Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.

Resolution

This happens if the Content Type registry setting for .xml file types is incorrect. To resolve the problem, use one of the following methods:

Method 1

Open an elevated Command Prompt window, and run the following command:

regsvr32 msxml3.dll

Press ENTER.

Note: To open an elevated Command Prompt window, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.

Method 2

Download xmlfix_vista.reg available at the end of this article and save to Desktop. Right-click on the downloaded file and choose Merge.

Error "800A0046 - Permission Denied" when installing the Windows Installer Cleanup Utility in Windows Vista

2009-07-29T12:07:00.001-07:00

Symptom

When you try to install the Windows Installer Cleanup Utility in Windows Vista, the following error may appear:

Script: C:\Users\Ramesh\AppData\Local\Temp\IXP000.TMP\StartMsi.vbs
Line: 17
Char: 1
Error: Permission denied
Code: 800A0046
Source: Microsoft VBScript runtime error

Cause

Resolution

Error "Internet Explorer was not able to open this Internet site" when using Help and Support in Windows Vista

2009-07-29T12:07:00.000-07:00

Symptom

When you open Windows Help and Support in Windows Vista and search for a word or phrase, the following error may occur:

Internet Explorer cannot download / from Help.

Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.

Resolution

This happens if the Content Type registry setting for .xml file types is incorrect. To resolve the problem, use one of the following methods:

Method 1

Open an elevated Command Prompt window, and run the following command:

regsvr32 msxml3.dll

Press ENTER.

Note: To open an elevated Command Prompt window, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.

Method 2

Download xmlfix_vista.reg available at the end of this article and save to Desktop. Right-click on the downloaded file and choose Merge.

Error "VBScript is not installed" when installing iTunes in a Windows Vista computer

2009-07-29T12:05:00.003-07:00

Symptom

When you install iTunes in a computer running Windows Vista, you may receive the following error:

iTunes could not be installed because Visual Basic Script (VBScript) is not installed or has been disabled. Make sure VBScript is installed, turn off script blocking in anti-virus and personal firewall software, re-register VBScript, and then install iTunes.

Resolution

iTunes official knowledgebase states the following:

If you see this error, it may be because the Windows Installer technology is unable to process the Visual Basic Script embedded inside the iTunes and QuickTime Installers.

For more information, read the article: iTunes and QuickTime for Windows cannot be installed without Visual Basic Script (VBScript)

In Windows Vista, you'll need to register the module vbscript.dll from an elevated Command Prompt window. To open an elevated Command Prompt, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.

Type the following in the Command Prompt window and press ENTER

regsvr32 %systemroot%\system32\vbscript.dll

And then type the following to exit the Command Prompt window.

EXIT

Error "This language is no longer available for spell checking" when using the Spell Checker in Windows Mail

2009-07-29T12:05:00.002-07:00

When you use the Spell check feature when composing a new mail message in Windows Mail, the following error message may be displayed:

This language is no longer available for spell checking. Please select another in the spelling options dialog.

Resolution

This happens if the default language is not set in the spell checker options. Follow these steps to resolve the problem:

1. Start Windows Mail

2. From the main screen in Windows Mail, click the Tools menu and choose Options...

Note: In step 2, make sure that you select the Tools menu from the main window, not the New Mail message window.

3. Click the Spelling tab From the Language drop-down, select English even though it's already listed as the default selection, and click Apply.

4. Click OK

Error "VBScript is not installed" when installing iTunes in a Windows Vista computer

2009-07-29T12:05:00.001-07:00

Symptom

When you install iTunes in a computer running Windows Vista, you may receive the following error:

Resolution

iTunes official knowledgebase states the following:

If you see this error, it may be because the Windows Installer technology is unable to process the Visual Basic Script embedded inside the iTunes and QuickTime Installers.

For more information, read the article: iTunes and QuickTime for Windows cannot be installed without Visual Basic Script (VBScript)

Type the following in the Command Prompt window and press ENTER

regsvr32 %systemroot%\system32\vbscript.dll

And then type the following to exit the Command Prompt window.

EXIT

Error "This language is no longer available for spell checking" when using the Spell Checker in Windows Mail

2009-07-29T12:05:00.000-07:00

When you use the Spell check feature when composing a new mail message in Windows Mail, the following error message may be displayed:

This language is no longer available for spell checking. Please select another in the spelling options dialog.

Resolution

This happens if the default language is not set in the spell checker options. Follow these steps to resolve the problem:

1. Start Windows Mail

2. From the main screen in Windows Mail, click the Tools menu and choose Options...

Note: In step 2, make sure that you select the Tools menu from the main window, not the New Mail message window.

3. Click the Spelling tab From the Language drop-down, select English even though it's already listed as the default selection, and click Apply.

4. Click OK

Error "There is no script engine for file extension" when running .js files

2009-07-29T12:04:00.005-07:00

Symptom

When you attempt to run a .js (JScript Script File) file, one of the following errors may occur:

Can't find script engine "JScript" for script "filename.js".

There is no script engine for file extension ".js".

Resolution

This happens if the .js file class data is missing or incorrect. Follow these steps to resolve the problem:

Instructions for Windows Vista

Open an Elevated Command Prompt window. To do so, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.

Type the following command and press ENTER:

regsvr32 %systemroot%\system32\jscript.dll

Type EXIT to close the Command Prompt window
Download vista_js_fix.reg from the Attachments section (scroll below), and save it to Desktop
Right-click vista_js_fix.reg and choose Merge
Click Yes when asked for confirmation.

Instructions for Windows XP

Click Start, Run and type:

regsvr32 %systemroot%\system32\jscript.dll

Press ENTER
Download xp_js_fix.reg from the Attachments section below, and save it to Desktop
Right-click xp_js_fix.reg and choose Merge
Click Yes when asked for confirmation.

If the above does not solve the problem, then download and install Windows Script 5.7 from the following Microsoft Web site:

Download details: Windows Script 5.7 for Windows XP

Error "Windows Fax and Scan cannot run as it cannot access your documents folder" when launching Windows Fax and Scan

2009-07-29T12:04:00.004-07:00

Symptom

When you attempt to launch Windows Fax and Scan, the following error may occur and Windows Fax and Scan does not open:

Windows Fax and Scan cannot run as it cannot access your documents folder. Please ensure that Windows Fax and Scan can access that folder

Cause

This behavior is observed if:

You've relocated the Documents folder to a network or removable drive earlier, and the path is currently unreachable.

(or)

The Documents folder is pointing to a Root folder of a fixed drive (example, D:\). More information ...

Resolution

For Case 1: See article Nothing happens when you click on a shell folder link in the Windows Vista Start menu to know how to fix the shell folder path manually.

For Case 2: Revert back the Documents folder to its original location, or relocate it to a folder which is at least one level deep from the Root folder (Example: D:\Documents, or D:\Users\Documents etc). To do so, follow these steps:

Create the destination folder first
Click the Start button
Right-click Documents, and choose Properties
Select the Location tab
Click Move and select the target folder
Click Apply
Click Yes when you're prompted to move the files to new location
Click OK

"Internal Error 2755.110" when installing the Windows Installer Cleanup Utility

2009-07-29T12:04:00.003-07:00

Symptom

When you install the Windows Installer Cleanup Utility, the following error occurs and the setup is aborted:

Internal Error 2755.110

Proposed solution

Clearing the TEMP folder

Restart Windows. Click Start, Run and type %temp% and press ENTER. Delete all the files in the TEMP folder, ignoring "file in use" error messages if any. Try installing Windows Installer Cleanup Utility (WICU) now. If the problem persists, try the method discussed below.

Extracting the setup files to a folder

Download and install WinZip or any other third-party .zip handler
Start WinZip and open the WICU setup wrapper msicuu2.exe
Extract the following files to a folder on the Desktop.

msicuu.exe
msicuu.msi
MsiZapA.exe
MsiZapU.exe
readme.txt
StartMsi.vbs

Then open the folder where you extracted the above files.
Double-click StartMsi.vbs to run it.

Installation should now complete successfully.

Error "There is no script engine for file extension" when running .js files

2009-07-29T12:04:00.002-07:00

Symptom

When you attempt to run a .js (JScript Script File) file, one of the following errors may occur:

Can't find script engine "JScript" for script "filename.js".

There is no script engine for file extension ".js".

Resolution

This happens if the .js file class data is missing or incorrect. Follow these steps to resolve the problem:

Instructions for Windows Vista

Open an Elevated Command Prompt window. To do so, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.

Type the following command and press ENTER:

regsvr32 %systemroot%\system32\jscript.dll

Type EXIT to close the Command Prompt window
Download vista_js_fix.reg from the Attachments section (scroll below), and save it to Desktop
Right-click vista_js_fix.reg and choose Merge
Click Yes when asked for confirmation.

Instructions for Windows XP

Click Start, Run and type:

regsvr32 %systemroot%\system32\jscript.dll

Press ENTER
Download xp_js_fix.reg from the Attachments section below, and save it to Desktop
Right-click xp_js_fix.reg and choose Merge
Click Yes when asked for confirmation.

If the above does not solve the problem, then download and install Windows Script 5.7 from the following Microsoft Web site:

Download details: Windows Script 5.7 for Windows XP

Error "Windows Fax and Scan cannot run as it cannot access your documents folder" when launching Windows Fax and Scan

2009-07-29T12:04:00.001-07:00

Symptom

When you attempt to launch Windows Fax and Scan, the following error may occur and Windows Fax and Scan does not open:

Windows Fax and Scan cannot run as it cannot access your documents folder. Please ensure that Windows Fax and Scan can access that folder

Cause

This behavior is observed if:

You've relocated the Documents folder to a network or removable drive earlier, and the path is currently unreachable.

(or)

The Documents folder is pointing to a Root folder of a fixed drive (example, D:\). More information ...

Resolution

For Case 1: See article Nothing happens when you click on a shell folder link in the Windows Vista Start menu to know how to fix the shell folder path manually.

Create the destination folder first
Click the Start button
Right-click Documents, and choose Properties
Select the Location tab
Click Move and select the target folder
Click Apply
Click Yes when you're prompted to move the files to new location
Click OK

"Internal Error 2755.110" when installing the Windows Installer Cleanup Utility

2009-07-29T12:04:00.000-07:00

Symptom

When you install the Windows Installer Cleanup Utility, the following error occurs and the setup is aborted:

Internal Error 2755.110

Proposed solution

Clearing the TEMP folder

Extracting the setup files to a folder

Download and install WinZip or any other third-party .zip handler
Start WinZip and open the WICU setup wrapper msicuu2.exe
Extract the following files to a folder on the Desktop.

msicuu.exe
msicuu.msi
MsiZapA.exe
MsiZapU.exe
readme.txt
StartMsi.vbs

Then open the folder where you extracted the above files.
Double-click StartMsi.vbs to run it.

Installation should now complete successfully.

Unable to open .DOC attachments from Windows Mail

2009-07-29T12:03:00.001-07:00

Symptom

When you attempt to open a .DOC file that came as a mail attachment in Windows Mail, the following error may occur:

This file does not have a program associated with it for performing this action. Create an association in the Set Associations control panel.

This may happen even though you have Microsoft Word installed. Also, the same file may open correctly when saved to disk and then viewed.

This article and the utility discussed below, are applicable for Windows® Vista systems with Microsoft® Word installed.

Resolution

To fix the problem, download DocFix.zip from the Attachments section below, and save it to Desktop. Unzip the contents (docfix.exe and readme.txt). Open readme.txt to read it. Then run the file DocFix.exe. When you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Important note: After running the fix, in some cases, you'll need to open Start - Default Programs - Associate a file type or protocol... and reset .doc file type association for Microsoft Word even though it's already associated with Microsoft Word.

If that does not fix the problem, see if repairing Microsoft Word helps.

Editor's note: In future I may update this tool so that it works with Microsoft® Works as well. You may visit this page later for any updates.

Unable to open .DOC attachments from Windows Mail

2009-07-29T12:03:00.000-07:00

Symptom

When you attempt to open a .DOC file that came as a mail attachment in Windows Mail, the following error may occur:

This file does not have a program associated with it for performing this action. Create an association in the Set Associations control panel.

This may happen even though you have Microsoft Word installed. Also, the same file may open correctly when saved to disk and then viewed.

This article and the utility discussed below, are applicable for Windows® Vista systems with Microsoft® Word installed.

Resolution

If that does not fix the problem, see if repairing Microsoft Word helps.

Editor's note: In future I may update this tool so that it works with Microsoft® Works as well. You may visit this page later for any updates.

Unable to open .PDF attachments from Windows Mail

2009-07-29T12:01:00.001-07:00

Symptom

When you attempt to open a .PDF file that came as a mail attachment in Windows Mail, the following error may occur:

This file does not have a program associated with it for performing this action. Create an association in the Set Associations control panel.

This may happen even though you have Adobe Reader installed. Also, the same file may open correctly when saved to disk and then viewed.

This article applies to Windows® Vista systems with Adobe Acrobat Reader (v8.1 as of this writing) installed.

Proposed solution

This error occurs if the file type association for .PDF is incorrect. You can fix this using the steps below.

Removing .PDF file type association

Download unassoc.zip and save it to Desktop
Extract the contents to a folder and run the file unassoc.exe
Select .PDF from the list and click Delete file type
The file type association for .PDF is now removed.

Repairing Adobe Acrobat Reader

Right-click on the Adobe Reader shortcut and click Run as administrator.
From the Help menu in Adobe Reader, click Repair Adobe Reader Installation.

The repair process should fix the .PDF file type association. Restart Windows and see if you're able to open .PDF attachments directly from Windows Mail.

Unable to open .PDF attachments from Windows Mail

2009-07-29T12:01:00.000-07:00

Symptom

When you attempt to open a .PDF file that came as a mail attachment in Windows Mail, the following error may occur:

This file does not have a program associated with it for performing this action. Create an association in the Set Associations control panel.

This may happen even though you have Adobe Reader installed. Also, the same file may open correctly when saved to disk and then viewed.

This article applies to Windows® Vista systems with Adobe Acrobat Reader (v8.1 as of this writing) installed.

Proposed solution

This error occurs if the file type association for .PDF is incorrect. You can fix this using the steps below.

Removing .PDF file type association

Download unassoc.zip and save it to Desktop
Extract the contents to a folder and run the file unassoc.exe
Select .PDF from the list and click Delete file type
The file type association for .PDF is now removed.

Repairing Adobe Acrobat Reader

Right-click on the Adobe Reader shortcut and click Run as administrator.
From the Help menu in Adobe Reader, click Repair Adobe Reader Installation.

The repair process should fix the .PDF file type association. Restart Windows and see if you're able to open .PDF attachments directly from Windows Mail.

Error 0x80070032 when creating a System Restore point in Windows Vista

2009-07-29T11:46:00.001-07:00

Symptom

When you try to create a System Restore point in Windows Vista, the following error may occur:

Could not create the scheduled task for the following reason:

The request is not supported. (0x80070032)

Resolution

This happens if the Windows Event Log and the Task Scheduler services are disabled. Follow these steps to fix the problem.

1. Click Start, Services.msc. Press {ENTER}

2. Double-click Windows Event Log

3. In the Start type list box, ensure that Automatic is selected

4. Click Start to start the service, if it's not already running

5. Close the Services console

6. Restart Windows.

If the problem persists, check the status of the Windows Event Log and Task Scheduler services. If the Task Scheduler service is in a disabled state, then download the file schedule.reg from the Attachments section below. Save the file to the Desktop, and double-click the file to merge the contents with the registry. Click Yes when asked for confirmation.

Restart Windows.

Error 0x80070032 when creating a System Restore point in Windows Vista

2009-07-29T11:46:00.000-07:00

Symptom

When you try to create a System Restore point in Windows Vista, the following error may occur:

Could not create the scheduled task for the following reason:

The request is not supported. (0x80070032)

Resolution

This happens if the Windows Event Log and the Task Scheduler services are disabled. Follow these steps to fix the problem.

1. Click Start, Services.msc. Press {ENTER}

2. Double-click Windows Event Log

3. In the Start type list box, ensure that Automatic is selected

4. Click Start to start the service, if it's not already running

5. Close the Services console

6. Restart Windows.

Restart Windows.

How to create a System Restore point in Windows Vista

2009-07-29T11:41:00.001-07:00

Summary

This article explains how to create a System Restore snapshot manually in Windows Vista.

Creating a System Restore point manually

Right-click on the Computer icon in the Desktop, and choose Properties
In the left pane, click System Protection
Alternately, to access the System Protection tab directly, click Start and type SystemPropertiesProtection.exe.
If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Click the System Protection tab, and then click Create.

In the System Protection dialog box, type a description, and then click Create.

Creating a System Restore point using a shortcut

For a more elegant way to create a System Restore point using Script in Windows Vista, check out our article Create System Restore Points Quickly using Script in Windows Vista and Windows XP.

Alternately, you may use the method below:

Copy the contents below to a Notepad document, and save it to a file name with .vbs extension (Example: createrp.vbs) and close Notepad.

set SRP = getobject("winmgmts:\\.\root\default:Systemrestore")
CSRP = SRP.createrestorepoint ("Created a Restore Point now", 0, 100)
If CSRP <> 0 then
Msgbox "Error " & CSRP & ": Unable to create System Restore point"
End if

Right-click on the Desktop and select New - Shortcut

Create a shortcut with the following target:

wscript.exe c:\scripts\createrp.vbs

Note: The above assumes that the createrp.vbs script is present in the c:\scripts folder. If that's not the case, change the Path accordingly.

Name the shortcut file name as Create Restore Point

Running the script

To create a System Restore point, run the script with elevated mode. To do so, right-click on the newly created shortcut (Create Restore Point.lnk) and choose Run as administrator. When you are prompted for an administrator password or confirmation, type the password or provide confirmation. A System Restore point will automatically be created.

How to create a System Restore point in Windows Vista

2009-07-29T11:41:00.000-07:00

Summary

This article explains how to create a System Restore snapshot manually in Windows Vista.

Creating a System Restore point manually

Right-click on the Computer icon in the Desktop, and choose Properties
In the left pane, click System Protection
Alternately, to access the System Protection tab directly, click Start and type SystemPropertiesProtection.exe.
If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Click the System Protection tab, and then click Create.

In the System Protection dialog box, type a description, and then click Create.

Creating a System Restore point using a shortcut

For a more elegant way to create a System Restore point using Script in Windows Vista, check out our article Create System Restore Points Quickly using Script in Windows Vista and Windows XP.

Alternately, you may use the method below:

Copy the contents below to a Notepad document, and save it to a file name with .vbs extension (Example: createrp.vbs) and close Notepad.

set SRP = getobject("winmgmts:\\.\root\default:Systemrestore")
CSRP = SRP.createrestorepoint ("Created a Restore Point now", 0, 100)
If CSRP <> 0 then
Msgbox "Error " & CSRP & ": Unable to create System Restore point"
End if

Right-click on the Desktop and select New - Shortcut

Create a shortcut with the following target:

wscript.exe c:\scripts\createrp.vbs

Note: The above assumes that the createrp.vbs script is present in the c:\scripts folder. If that's not the case, change the Path accordingly.

Name the shortcut file name as Create Restore Point

Running the script

How to Clear Past Items from the Notification Area in Windows Vista

2009-07-29T11:40:00.001-07:00

Summary

This article describes how to clear the Past Items list in the Customize Notifications window.

Clearing the items in Customize Notifications dialog

Automate: You can automate the following task using the script clearpastitems.vbs available for download at the bottom of this page. The script can be run in Windows XP and Windows Vista systems.

To clear the Past Items list manually, follow the steps below:

Click Start, type regedit.exe and press Enter
Navigate to the following branch:

HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\TrayNotify

Delete the values IconStreams and PastIconsStream
Quit the Registry Editor
Open Task Manager (taskmgr.exe), click the Processes tab
Select Explorer.exe, and then click End Process
In Task Manager, click File, click New Task, type explorer, and then click OK.

How to Clear Past Items from the Notification Area in Windows Vista

2009-07-29T11:40:00.000-07:00

Summary

This article describes how to clear the Past Items list in the Customize Notifications window.

Clearing the items in Customize Notifications dialog

To clear the Past Items list manually, follow the steps below:

Click Start, type regedit.exe and press Enter
Navigate to the following branch:

HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\TrayNotify

Delete the values IconStreams and PastIconsStream
Quit the Registry Editor
Open Task Manager (taskmgr.exe), click the Processes tab
Select Explorer.exe, and then click End Process
In Task Manager, click File, click New Task, type explorer, and then click OK.

VBScripts and UAC elevation

2009-07-29T11:38:00.001-07:00

VBScripts and UAC elevation

With User Account Control (UAC) enabled in Windows Vista, one needs to open an elevated Command Prompt in order to run scripts under administrative privileges. Although the elevated Command Prompt accomplishes the task, the question How to run as script under elevated privileges, without using the Command Prompt? comes to our mind.

Applications can make use of manifest files (using RequireAdministrator flag) to show the elevation dialog when run. As far as I know, there is no such option for scripts. Using the ShellExecute method, you can elevate a script by passing the runas parameter. Thanks to Jim Barry for tipping me off about the ShellExecute method of Shell.Application object. Using Jim's suggestions, my original script was condensed down to a great deal. Use one of these methods to run VBScripts elevated.

Method 1

This re-launches the current VBScript as administrator (elevated) if the script has no command-line arguments passed. When re-launching the script as administrator, simply pass a bogus argument so that the script does not run in a cyclic loop.

If WScript.Arguments.length =0 Then
Set objShell = CreateObject("Shell.Application")
'Pass a bogus argument with leading blank space, say [ uac]
objShell.ShellExecute "wscript.exe", Chr(34) & _
WScript.ScriptFullName & Chr(34) & " uac", "", "runas", 1
Else
'Add your code here
End If

Method 2

This method uses a stub or wrapper script which runs the main VBScript elevated using the runas verb.

Set objShell = CreateObject("Shell.Application")
Set FSO = CreateObject("Scripting.FileSystemObject")
strPath = FSO.GetParentFolderName (WScript.ScriptFullName)
If FSO.FileExists(strPath & "\MAIN.VBS") Then
objShell.ShellExecute "wscript.exe", _
Chr(34) & strPath & "\MAIN.VBS" & Chr(34), "", "runas", 1
Else

MsgBox "Script file MAIN.VBS not found"
End If

You'll see see the UAC elevation dialog as in the figure below:

Once user clicks Continue to approve, the main script is launched, which runs under administrator privileges.

NOTE: The sample wrapper script above, looks for the main script (Main.vbs) in the same folder where the wrapper script resides. Feel free to alter the code to customize it according to your requirements, or to add error handling routines if you want. Also, it would help the end-user if you give the wrapper script an intuitive name, such as launch.vbs or run.vbs.

VBScripts and UAC elevation

2009-07-29T11:38:00.000-07:00

VBScripts and UAC elevation

Method 1

Method 2

This method uses a stub or wrapper script which runs the main VBScript elevated using the runas verb.

MsgBox "Script file MAIN.VBS not found"
End If

You'll see see the UAC elevation dialog as in the figure below:

Once user clicks Continue to approve, the main script is launched, which runs under administrator privileges.

Windows Vista Shutdown.exe - Maximum allowed timeout value is 600 Seconds

2009-07-29T11:37:00.001-07:00

Problem

I used to schedule system shutdown using the command prompt and desktop shortcuts on my old XP SP2 machine: (For example shutdown.exe /s /t 1200). When I try to do this from the command prompt in Vista, I get the shutdown.exe help text displaying after the prompt - almost as if it is ignoring the switches.

Workaround

In Windows XP, there is no upper limit on the timeout value for shutdown.exe tool. Whereas in Windows Vista, the maximum timeout value accepted is 600 seconds (that is, 10 minutes). So, to configure the machine to shutdown in 2 or 3 hours from the current time, you may need to use shutdown.exe in a script or a batch file. You may use my script below:

'Launches "shutdown.exe /s /t xxx" - This script is a workaround...
'... for the 600 seconds time-out limit in Vista.
'Created on March 30, 2007
'Copyright © 2007 Ramesh Srinivasan.
'Winhelponline.com - http://www.winhelponline.com

Set objShell = CreateObject("Wscript.Shell")
strMsg = "Enter the shutdown timeout period (in Seconds)"
iSec = trim(InputBox (strMsg,"Shutdown timeout value",750))
if iSec = "" then wscript.quit
if iSec > 600 then
iSleep = int(iSec) - 600
iSleep = iSleep * 1000
WScript.Sleep iSleep
objShell.Run "shutdown.exe /s /t 600"
else
objShell.Run "shutdown.exe /s /t " & iSec
end If

Copy the above code to Notepad and save the file with .vbs extension (say, turnoff.vbs). To initiate a shutdown, double-click the script and enter the timeout value in Seconds.

The script works this way: If the timeout value entered by the user exceeds 600 seconds, the script sleeps for the exceeded value (i.e., - 600 Seconds) and then invokes Shutdown.exe passing 600 (seconds) as the timeout value.

Note that you can accomplish the same using the sleep.exe tool from the Windows Resource Kit Tools, and using them in a Batch file.

Windows Vista Shutdown.exe - Maximum allowed timeout value is 600 Seconds

2009-07-29T11:37:00.000-07:00

Problem

Workaround

Copy the above code to Notepad and save the file with .vbs extension (say, turnoff.vbs). To initiate a shutdown, double-click the script and enter the timeout value in Seconds.

Note that you can accomplish the same using the sleep.exe tool from the Windows Resource Kit Tools, and using them in a Batch file.

An Utility to Unassociate File Types in Windows 7 and Vista

2009-07-29T11:33:00.001-07:00

The utility discussed in this article helps you unassociate a file type quickly in your Windows Vista or Windows 7 PC. Windows 7 & Vista do not provide a GUI option to unassociate file types. That's the reason I wrote this simple tool.

Unassociate file types in Windows 7 & Windows Vista

Download unassoc.zip from the Attachments section, and save to Desktop
Extract the contents to a folder and run the file unassoc.exe
Select the file type from the list
Click Remove file association (User)

The user-specific association for the chosen file type is now removed from the registry. The system will now use the global file association settings.

Screenshot

More information

Command	Description
Remove file association (User)	Removes the user-specific association (via the Open With dialog) for the chosen file type. Note that this button will remain dimmed if there is no user-specific association for the file type.
Delete file type	Deletes the file type completely from the registry. Both the user-specific and global associations for the chosen file type is removed.
Refresh list	Refreshes the list box contents.

An Utility to Unassociate File Types in Windows 7 and Vista

2009-07-29T11:33:00.000-07:00

Unassociate file types in Windows 7 & Windows Vista

Download unassoc.zip from the Attachments section, and save to Desktop
Extract the contents to a folder and run the file unassoc.exe
Select the file type from the list
Click Remove file association (User)

The user-specific association for the chosen file type is now removed from the registry. The system will now use the global file association settings.

Screenshot

More information

Command	Description
Remove file association (User)	Removes the user-specific association (via the Open With dialog) for the chosen file type. Note that this button will remain dimmed if there is no user-specific association for the file type.
Delete file type	Deletes the file type completely from the registry. Both the user-specific and global associations for the chosen file type is removed.
Refresh list	Refreshes the list box contents.

Register Windows Live Hotmail with the Default Programs tool in Windows Vista

2009-07-29T11:32:00.001-07:00

Summary

By default, Windows Live Hotmail is not registered with the Default Programs tool in Windows Vista. As a result, you may not be able to set Hotmail as the default mailer for your system. Utility discussed in this page helps you register Windows Live Hotmail with the Default Programs tool in Windows Vista.

Registering Hotmail with the Default Programs tool

Download registerhm.zip and save it to Desktop
Unzip, extract the files (registerhotmail.exe and readme.txt) to folder
Double-click registerhotmail.exe to run it
Click Register Windows Live Hotmail with Default Programs
Optionally, click Set Windows Live Hotmail as the default (current user)

Windows Live Hotmail should now be available in the Default Programs listing.

Screenshot

Register Windows Live Hotmail with the Default Programs tool in Windows Vista

2009-07-29T11:32:00.000-07:00

Summary

Registering Hotmail with the Default Programs tool

Download registerhm.zip and save it to Desktop
Unzip, extract the files (registerhotmail.exe and readme.txt) to folder
Double-click registerhotmail.exe to run it
Click Register Windows Live Hotmail with Default Programs
Optionally, click Set Windows Live Hotmail as the default (current user)

Windows Live Hotmail should now be available in the Default Programs listing.

Screenshot

Hide file extension for "Contact" file type in Windows Vista

2009-07-25T19:34:00.001-07:00

Summary

When you open the Windows Contacts folder from Windows Mail, or by typing shell:contacts in Start Orb, the list of Contacts show up with the trailing file extension. This article describes how to hide the file extension for Contact file type in Windows Vista.

Hide/Show file extension for Contacts

To hide the trailing extension for Contact files, download contacts_hideext.reg from the Attachments section of this page and save the file to Desktop. Right-click on the file and choose Merge. Click Yes to confirm.

To undo the action (to show file extension), you may use the contacts_showext.reg file available from the Attachments section of this article.

Hide file extension for "Contact" file type in Windows Vista

2009-07-25T19:34:00.000-07:00

Summary

Hide/Show file extension for Contacts

To undo the action (to show file extension), you may use the contacts_showext.reg file available from the Attachments section of this article.

Language drop-down box under the Spelling tab in Windows Mail is empty

2009-07-25T19:33:00.003-07:00

Summary

As Windows Vista does not preset the default spell check language in Windows Mail, we needed to do the same via Tools - Options - Spelling tab in Windows Mail. Instructions to set the default spell check language is provided in article 175.

However, some users reported that there were no languages listed under the Language drop-down box in the Spelling tab, as in the figure below.

Workaround

Although we don't know why this problem occurs in the first place, the workaround is to set the spell checker language directly in the registry. To do so, download spellchk_settings.reg from the Attachments section of this article, and save it to the Desktop. Right-click the file and choose Merge. Then, click Yes when prompted for your confirmation. Note that this .REG file sets English as the default language for spell check.

You should no longer get the following error from now on:

This language is no longer available for spell checking. Please select another in the spelling options dialog.

Windows Mail missing from the default programs listing

2009-07-25T19:33:00.002-07:00

When you open Default Programs applet, and click Set your default programs link, Windows Mail may be missing from the list of programs.

Resolution

To reinstate Windows Mail entry to the default programs listing, follow these steps:

Download mailclients.reg from the Attachments section below, and save to Desktop
Right-click mailclients.reg and choose Merge
If you are prompted for an administrator password or confirmation, type the password or provide confirmation
Click Yes to continue.

Language drop-down box under the Spelling tab in Windows Mail is empty

2009-07-25T19:33:00.001-07:00

Summary

However, some users reported that there were no languages listed under the Language drop-down box in the Spelling tab, as in the figure below.

Workaround

You should no longer get the following error from now on:

This language is no longer available for spell checking. Please select another in the spelling options dialog.

Windows Mail missing from the default programs listing

2009-07-25T19:33:00.000-07:00

When you open Default Programs applet, and click Set your default programs link, Windows Mail may be missing from the list of programs.

Resolution

To reinstate Windows Mail entry to the default programs listing, follow these steps:

Download mailclients.reg from the Attachments section below, and save to Desktop
Right-click mailclients.reg and choose Merge
If you are prompted for an administrator password or confirmation, type the password or provide confirmation
Click Yes to continue.

How to clear the email auto-complete entries in Windows Mail

2009-07-25T19:32:00.001-07:00

Question

When I start typing a To: address, Windows Mail provides a list of all previously used addresses. But some of the addresses (which are not in my address book) I don't want there any more. How can I now get rid of those entries that I no longer want?

Answer

Windows Mail stores the list of recently used mail addresses in the following registry location:

HKEY_CURRENT_USER \ Software \ Microsoft \ Windows Mail \ Recently Used Addresses

Each mail address is stored in a separate binary value (value names start with a, b, c ... and so forth), in the right pane of the above key.

Deleting a particular entry

Click Start, type regedit.exe and press {ENTER}. In the Registry Editor window, navigate to the above registry key. To delete a particular mail address, you need to double-click each binary value to see the mail address (as in the figure below:)

Once you spot the correct entry, right-click on the corresponding value and choose Delete

Deleting all the email auto-complete entries

To clear all the email auto-complete entries, you may delete the Recently Used Addresses key itself. Use these steps:

Click Start, type the following command and press {ENTER}

cmd /k reg delete "HKCU\Software\Microsoft\Windows Mail\Recently Used Addresses" /f

Type EXIT to close the Command Prompt window.

How to clear the email auto-complete entries in Windows Mail

2009-07-25T19:32:00.000-07:00

Question

Answer

Windows Mail stores the list of recently used mail addresses in the following registry location:

HKEY_CURRENT_USER \ Software \ Microsoft \ Windows Mail \ Recently Used Addresses

Each mail address is stored in a separate binary value (value names start with a, b, c ... and so forth), in the right pane of the above key.

Deleting a particular entry

Once you spot the correct entry, right-click on the corresponding value and choose Delete

Deleting all the email auto-complete entries

To clear all the email auto-complete entries, you may delete the Recently Used Addresses key itself. Use these steps:

Click Start, type the following command and press {ENTER}

cmd /k reg delete "HKCU\Software\Microsoft\Windows Mail\Recently Used Addresses" /f

Type EXIT to close the Command Prompt window.

Utility to clear recently used email addresses in Windows Mail

2009-07-25T19:31:00.001-07:00

Summary

In article 245 we saw how to manually delete the email auto-complete entries in Windows Mail. Here is an utility to automate the same.

Clear Recently Used Addresses

Download WinMailMRU.zip from the Attachments section of this article
Unzip the archive and run the file WinMailMRU.exe
Select the address from the list that you want to erase, and click Delete
To erase all the entries, click the Delete All button.

Screenshot

Utility to clear recently used email addresses in Windows Mail

2009-07-25T19:31:00.000-07:00

Summary

In article 245 we saw how to manually delete the email auto-complete entries in Windows Mail. Here is an utility to automate the same.

Clear Recently Used Addresses

Download WinMailMRU.zip from the Attachments section of this article
Unzip the archive and run the file WinMailMRU.exe
Select the address from the list that you want to erase, and click Delete
To erase all the entries, click the Delete All button.

Screenshot

Error 800A01AD when trying to run a VBScript

2009-07-25T19:26:00.001-07:00

Symptom

When running a VBScript in your system, the following error message may occur:

Script: C:\Scripts\MyScript.vbs
Line: 1
Char: 1
Error: ActiveX component can't create object: 'Wscript.Shell'
Code: 800A01AD
Source: Microsoft VBScript runtime error

Cause

This error occurs if the script is unable to initialize an ActiveX object (in this case the Wscript.Shell object) during runtime.

Resolution

To resolve the problem, follow these steps:

Follow these steps only if you're receiving the 800A01AD error for Wscript.Shell component. For any other ActiveX object, the following steps does not apply:

Click Start, Run and type:

regsvr32 wshom.ocx
regsvr32 scrrun.dll

If the above does not help, or if you receive an error message when running the two commands above, then you may need to reinstall Windows Script 5.6 from Microsoft site. The download link is given below for Windows 2000 and XP systems.

Download Windows Script 5.6 for Windows XP and Windows 2000

Error 800A01AD when trying to run a VBScript

2009-07-25T19:26:00.000-07:00

Symptom

When running a VBScript in your system, the following error message may occur:

Script: C:\Scripts\MyScript.vbs
Line: 1
Char: 1
Error: ActiveX component can't create object: 'Wscript.Shell'
Code: 800A01AD
Source: Microsoft VBScript runtime error

Cause

This error occurs if the script is unable to initialize an ActiveX object (in this case the Wscript.Shell object) during runtime.

Resolution

To resolve the problem, follow these steps:

Follow these steps only if you're receiving the 800A01AD error for Wscript.Shell component. For any other ActiveX object, the following steps does not apply:

Click Start, Run and type:

regsvr32 wshom.ocx
regsvr32 scrrun.dll

Download Windows Script 5.6 for Windows XP and Windows 2000

How to remove "My Sharing Folders" from My Computer?

2009-07-25T19:24:00.001-07:00

Windows Live Messenger introduces the Sharing Folders feature which allows you share files with your contacts. It also creates a special folder named My Sharing Folders in the My Computer view.

If you don't plan to use the feature, or to remove the folder from My Computer, use the following steps:

Method 1

Click Start, Run and type:

regsvr32 /u "%programfiles%\MSN Messenger\fsshext.8.0.0792.00.dll"

Press Enter.

Note that the above file name may vary depending upon the version and build number for Windows Live Messenger. Therefore, it's better to see if the above file (fsshext.8.0.0792.00.dll) exists. For example, in build 0787, the file name may be fsshext.8.0.0787.00.dll.

Method 2

Click Start, Run and type Regedit.exe
Navigate to the following key:

HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Explorer \ MyComputer \ NameSpace \ {FC9FB64A-1EB2-4CCF-AF5E-1A497A9B5C2D}

Backup the above key by exporting it to a file.
Select the {FC9FB64A-1EB2-4CCF-AF5E-1A497A9B5C2D} key and delete it.
Close Regedit.exe

How to remove "My Sharing Folders" from My Computer?

2009-07-25T19:24:00.000-07:00

Method 1

Click Start, Run and type:

regsvr32 /u "%programfiles%\MSN Messenger\fsshext.8.0.0792.00.dll"

Press Enter.

Method 2

Click Start, Run and type Regedit.exe
Navigate to the following key:

HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Explorer \ MyComputer \ NameSpace \ {FC9FB64A-1EB2-4CCF-AF5E-1A497A9B5C2D}

Backup the above key by exporting it to a file.
Select the {FC9FB64A-1EB2-4CCF-AF5E-1A497A9B5C2D} key and delete it.
Close Regedit.exe

How to prevent PDF document from opening in the browser window when clicking on a link

2009-07-25T19:22:00.005-07:00

Summary

When you click on a URL which links to a PDF file, the file may open in the browser window. This article tells how to configure Adobe Reader 8 so that the PDF documents from a web link open in Adobe Reader.

Resolution

Open Adobe Reader 8.0
From the Edit menu, click Preferences
Select Internet
Uncheck Display PDF in browser and click OK

Recurse music folders with Windows Media Player 11

2009-07-25T19:22:00.004-07:00

Question

With WinAmp one can right-click a folder in Windows Explorer (with subfolders) and select Play in WinAmp and it will recurse all folders and grab every audio file in all those folders and play them. Can this be done with WMP11? Can WMP11 recurse music folders and place all the mp3s in the Now Playing List?

Answer

Yes. Windows Media Player has this option. But the folder type template must be designated as Music or Video, in order for the Play with Windows Media Player context menu option to appear for that folder.

To customize the folder type template, right-click the folder that you want to customize, and then click Properties. On the Customize tab, under Use this folder type as a template, select one of the Music templates from the listing. If the folder contains video files, set the folder template to Videos.

How to rollback the registry settings after Windows OneCare Safety Scanner Cleanup

2009-07-25T19:22:00.003-07:00

Introduction

Windows Live™ OneCare Safety scanner is a free service designed to help ensure the health of your PC. The Windows Live OneCare - Cleanup scan facility scans your system for junk files, and invalid registry entries. When fixing the registry, Windows Live OneCare automatically creates an undo file as a backup measure.

This article describes how to restore the registry settings, in the event of application malfunction or any other errors if any, after cleaning up the registry using Windows Live OneCare.

Method 1 - Using System Restore to rollback changes

Before performing a cleanup, Windows Live OneCare scanner creates a System Restore point as well. The Restore point can be identified as Cleaned registry with Windows Live OneCare

Select the Restore Point and rollback the configuration. For more information on how to perform a System Restore rollback, see this article.

Method 2 - Restoring the Registry using the Undo file

Like Microsoft's own RegClean utility (which was written during the Windows 9x era), Windows Live OneCare Safety Scanner also creates an Undo file whenever a scan and cleanup is done. The file name will have the following naming convention:

WLSC_Backup_Year_Month_Day_Time.REG

.REG files are Registration Entries, which contain the registry data. By double-clicking a REG file, the contents can be merged to the registry automatically.

Locating and merging the Undo REG file

Click Start, Run and type:

%AppData%\Windows Live Safety Center\BackUp

This opens the folder containing the backup or Undo file(s) created by Windows Live Safety scanner. You'll now see a set of files for each scan (an XML file, and a REG file). If you have more than one REG file, then you need to identify the one which you want to merge with the registry. As said earlier, the file name contains the date and timestamp.

Right-click on the appropriate .REG file, and choose Merge. Click Yes when you see the confirmation dialog.

How to prevent PDF document from opening in the browser window when clicking on a link

2009-07-25T19:22:00.002-07:00

Summary

Resolution

Open Adobe Reader 8.0
From the Edit menu, click Preferences
Select Internet
Uncheck Display PDF in browser and click OK

Recurse music folders with Windows Media Player 11

2009-07-25T19:22:00.001-07:00

Question

Answer

How to rollback the registry settings after Windows OneCare Safety Scanner Cleanup

2009-07-25T19:22:00.000-07:00

Introduction

This article describes how to restore the registry settings, in the event of application malfunction or any other errors if any, after cleaning up the registry using Windows Live OneCare.

Method 1 - Using System Restore to rollback changes

Before performing a cleanup, Windows Live OneCare scanner creates a System Restore point as well. The Restore point can be identified as Cleaned registry with Windows Live OneCare

Select the Restore Point and rollback the configuration. For more information on how to perform a System Restore rollback, see this article.

Method 2 - Restoring the Registry using the Undo file

WLSC_Backup_Year_Month_Day_Time.REG

.REG files are Registration Entries, which contain the registry data. By double-clicking a REG file, the contents can be merged to the registry automatically.

Locating and merging the Undo REG file

Click Start, Run and type:

%AppData%\Windows Live Safety Center\BackUp

Right-click on the appropriate .REG file, and choose Merge. Click Yes when you see the confirmation dialog.

How to reinstate Windows XP Search Companion after you install Windows Desktop Search

2009-07-25T19:21:00.001-07:00

Question

Since installing Windows Desktop Search (WDS) v3, when I right click on a folder and then click on Search..., WDS opens. This is hardly ever what I want. The same happens when I click Search from the Start menu. How do I reinstate the Windows XP Search Companion?

Answer

Method 1

Download the file restore_xp_srch.reg from the Attachments section of this article, and save it to the Desktop. Right-click on the restore_xp_srch.reg and choose Merge. Click Yes when asked for confirmation.

Method 2

Click Start, Run and type:

regsvr32 /u "%programfiles%\Windows Desktop Search\wdsShell.dll"

Press ENTER.

How to reinstate Windows XP Search Companion after you install Windows Desktop Search

2009-07-25T19:21:00.000-07:00

Question

Answer

Method 1

Method 2

Click Start, Run and type:

regsvr32 /u "%programfiles%\Windows Desktop Search\wdsShell.dll"

Press ENTER.

"Error 1402" when installing Acrobat Reader in Windows XP

2009-07-25T19:20:00.003-07:00

Symptom

When you try to install Acrobat Acrobat Reader 8 on your Windows XP system, you may receive the following error message:

Error 1402. Could not open key HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\PDF.PDFCTRL.6\CLSID. Verify you have sufficient access or contact support personnel.

Resolution

This error occurs if you don't have write access to the above registry key. Follow these steps to resolve the problem:

Click Start, Run and type regedit.exe
Navigate to the following branch:

HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\PDF.PDFCTRL.6

On the Edit menu, click Permissions.
Select your user account from the list, and ensure that Full Control permissions is set to Allow.
Select Administrators group from the list, and give then Full Control permissions.
Click the Advanced button
Select Replace permission entries on all child objects with entries shown here that apply to child objects.
Deselect Inherit from parent the permission entries that apply to child objects. Include these with entries explicitly defined here
Click Apply, and then click Yes when you are prompted to continue. Click OK, and then click OK again.
Exit the Registry editor.

Try installing Acrobat Reader now.

Error "Setup has failed" when installing Windows Desktop Search

2009-07-25T19:20:00.002-07:00

Symptom

When you attempt to install Windows Desktop Search 3.0, the following error may occur and the setup fails:

Setup has failed. Make sure Terminal Services are enabled before re-running setup.

Resolution

To resolve the problem, make sure that Terminal Services are started and running. Follow these steps:

Click Start, Run and type Services.msc
Double-click Terminal Services
Make sure that its Startup type is set to Manual
Close Services MMC
Restart Windows and try installing Windows Desktop Search now.

Note

If the Terminal Services entry is missing in the Services MMC listing, download termservice.reg file available at the end of this article. Save the file to Desktop, right-click on the file and choose Merge. Restart Windows for the changes to take effect.
If Terminal Services startup type is already set to Manual and if remains in a stopped state, try starting the service by clicking the Start button. Note down the error messages if any.

"Error 1402" when installing Acrobat Reader in Windows XP

2009-07-25T19:20:00.001-07:00

Symptom

When you try to install Acrobat Acrobat Reader 8 on your Windows XP system, you may receive the following error message:

Error 1402. Could not open key HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\PDF.PDFCTRL.6\CLSID. Verify you have sufficient access or contact support personnel.

Resolution

This error occurs if you don't have write access to the above registry key. Follow these steps to resolve the problem:

Click Start, Run and type regedit.exe
Navigate to the following branch:

HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\PDF.PDFCTRL.6

On the Edit menu, click Permissions.
Select your user account from the list, and ensure that Full Control permissions is set to Allow.
Select Administrators group from the list, and give then Full Control permissions.
Click the Advanced button
Select Replace permission entries on all child objects with entries shown here that apply to child objects.
Deselect Inherit from parent the permission entries that apply to child objects. Include these with entries explicitly defined here
Click Apply, and then click Yes when you are prompted to continue. Click OK, and then click OK again.
Exit the Registry editor.

Try installing Acrobat Reader now.

Error "Setup has failed" when installing Windows Desktop Search

2009-07-25T19:20:00.000-07:00

Symptom

When you attempt to install Windows Desktop Search 3.0, the following error may occur and the setup fails:

Setup has failed. Make sure Terminal Services are enabled before re-running setup.

Resolution

To resolve the problem, make sure that Terminal Services are started and running. Follow these steps:

Click Start, Run and type Services.msc
Double-click Terminal Services
Make sure that its Startup type is set to Manual
Close Services MMC
Restart Windows and try installing Windows Desktop Search now.

Note

If the Terminal Services entry is missing in the Services MMC listing, download termservice.reg file available at the end of this article. Save the file to Desktop, right-click on the file and choose Merge. Restart Windows for the changes to take effect.
If Terminal Services startup type is already set to Manual and if remains in a stopped state, try starting the service by clicking the Start button. Note down the error messages if any.

You receive an error message when you click a hyperlink in Microsoft Outlook

2009-07-25T19:19:00.001-07:00

Symptom

When you click a hyperlink in Microsoft Outlook, you may receive the following error message:

This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.

Resolution

For Windows XP (Service Pack 1 and higher)

Click Start, Control Panel, double-click Add or Remove Programs
Click Set Program Access and Defaults
Click Custom
Under Choose a default Web browser, select Internet Explorer
Click OK

Note: Alternately, you may launch the Set Program Access and Defaults applet via the Start menu icon (if available), or by running the command in Start, Run dialog: control appwiz.cpl,,3

For Windows Vista

Click Start, and click Default Programs
Click Set program access and computer defaults
Click Custom, select Internet Explorer and click OK
Close and re-open Microsoft Outlook

You receive an error message when you click a hyperlink in Microsoft Outlook

2009-07-25T19:19:00.000-07:00

Symptom

When you click a hyperlink in Microsoft Outlook, you may receive the following error message:

This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.

Resolution

For Windows XP (Service Pack 1 and higher)

Click Start, Control Panel, double-click Add or Remove Programs
Click Set Program Access and Defaults
Click Custom
Under Choose a default Web browser, select Internet Explorer
Click OK

Note: Alternately, you may launch the Set Program Access and Defaults applet via the Start menu icon (if available), or by running the command in Start, Run dialog: control appwiz.cpl,,3

For Windows Vista

Click Start, and click Default Programs
Click Set program access and computer defaults
Click Custom, select Internet Explorer and click OK
Close and re-open Microsoft Outlook

How to recreate the Office 2003 Setup files folder (MSOCache) after deleting it accidentally using Disk Cleanup utility

2009-07-25T19:17:00.001-07:00

Summary

In article 131, we discussed how to Prevent accidental deletion of Office Setup Files when using the Disk Cleanup utility. This article describes how to recreate the MSOCache folder in case you've deleted it accidentally.

More information

To manage the Office 2003 Setup files folder (MSOCache), you may use the Office 2003: Local Installation Source Tool available for free download from the Microsoft Website. Here is the official description about this tool.

The Local Installation Source Tool is a wizard to help manage your Local Installation Source (LIS) on computers running Microsoft Office 2003. The LIS Tool allows you to enable or disable LIS, and to move the MsoCache folder to a new volume. This download is intended for use by customers and network administrators with LIS issues who contact Microsoft Product Support Services.

Local Installation Source is a Setup feature. When a user installs Microsoft Office 2003 from a CD or a compressed CD image on the network, Setup copies any required installation files to a hidden folder on the local computer. Microsoft Windows Installer uses this local installation source to install Office, and the local source remains available for repairing, reinstalling or updating Office later on. Users can install features on demand or run Setup in maintenance mode to add new features without their original media.

Recreating the MSOCache folder

Download the Office 2003: Local Installation Source Tool
Double-click to run the downloaded file
Extract the files (listool.exe and listool.chm) to a folder of your choice
Close all Office applications if any is currently open
Insert the Office 2003 CD-ROM
Run the file listool.exe that you've extracted earlier
Select Enable LIS and click Next
Read the End-User License Agreement, accept it and click Next
Select the Office programs from the list, for which you want to enable the Local Install Source
Click Next, and in the next screen, click Enable

The Office setup files are now copied to the hard disk (MSOCache folder.)

Editor's note: If you plan to use the Office 2003 Local Install Source Tool under Windows Vista Operating System with User Account Control enabled, be sure to run the file listool.exe using the Run as Administrator option, which appears when you right-click on the file. Note that I've used this tool successfully under Windows Vista Ultimate RTM.

Screenshots

How to recreate the Office 2003 Setup files folder (MSOCache) after deleting it accidentally using Disk Cleanup utility

2009-07-25T19:17:00.000-07:00

Summary

More information

Recreating the MSOCache folder

Download the Office 2003: Local Installation Source Tool
Double-click to run the downloaded file
Extract the files (listool.exe and listool.chm) to a folder of your choice
Close all Office applications if any is currently open
Insert the Office 2003 CD-ROM
Run the file listool.exe that you've extracted earlier
Select Enable LIS and click Next
Read the End-User License Agreement, accept it and click Next
Select the Office programs from the list, for which you want to enable the Local Install Source
Click Next, and in the next screen, click Enable

The Office setup files are now copied to the hard disk (MSOCache folder.)

Screenshots

How to clear the recent documents history in Office Viewer (2003) applications

2009-07-25T19:13:00.001-07:00

Question

Every time I open Word Viewer (2003) and click on File menu, a list of every document it has ever opened appears, even if the original document has long gone. Where is this info stored? I've tried looking through the program files, the registry, and the .dat files, to no avail. Even tried uninstalling and reinstalling the viewer.

Answer

Word Viewer 2003

The file names history in Word Viewer 2003 is stored in the registry as a binary value. To clear the file names listing, use these steps:

Click Start, Run and type regedit.exe and press ENTER
Navigate to the following location:

HKEY_CURRENT_USER \ Software \ Microsoft \ Office \ 11.0 \ Wordview \ Data

In the right-pane, delete the value named Settings
This erases the File names MRU in Word Viewer 2003.
Exit the Registry Editor

Excel Viewer 2003

The MRU entries for Excel Viewer 2003 are stored in this registry location:

HKEY_CURRENT_USER \ Software \ Microsoft \ Office \ 11.0 \ Excel Viewer \ Recent Files

Each value in the right pane (File1, File2, File3 and so forth...) stores a file name with full path. Select that corresponding value which you want to remove, and delete it.

How to clear the recent documents history in Office Viewer (2003) applications

2009-07-25T19:13:00.000-07:00

Question

Answer

Word Viewer 2003

The file names history in Word Viewer 2003 is stored in the registry as a binary value. To clear the file names listing, use these steps:

Click Start, Run and type regedit.exe and press ENTER
Navigate to the following location:

HKEY_CURRENT_USER \ Software \ Microsoft \ Office \ 11.0 \ Wordview \ Data

In the right-pane, delete the value named Settings
This erases the File names MRU in Word Viewer 2003.
Exit the Registry Editor

Excel Viewer 2003

The MRU entries for Excel Viewer 2003 are stored in this registry location:

HKEY_CURRENT_USER \ Software \ Microsoft \ Office \ 11.0 \ Excel Viewer \ Recent Files

Each value in the right pane (File1, File2, File3 and so forth...) stores a file name with full path. Select that corresponding value which you want to remove, and delete it.

Error "Can't find script engine "VBScript" for script" when installing the Windows Installer Cleanup Utility

2009-07-25T19:12:00.003-07:00

Symptom

When you try to install Windows Installer Cleanup Utility in your Windows XP system, the following error may occur and installation halts:

Can't find script engine "VBScript" for script "C:\DOCUME~1\{username}\LOCALS~1\Temp\IXP000.TMP\StartMsi.vbs".

Resolution

This happens if the scripting runtime file vbscript.dll is not registered correctly in the system. To resolve the problem, use these steps:

Click Start, Run and type:

regsvr32 %systemroot%\system32\vbscript.dll

If the registration was successful, you should now see the following message:

DllRegisterServer in vbscript.dll succeeded.

If the above step does not help, of if you receive an error message when registering the module vbscript.dll, then try installing Windows Script 5.6 from the following link:

Download details: Windows Script 5.6 for Windows XP and Windows 2000

Note: Incorrect registry permissions if any, would result in the error INF Install Failure. Reason: Access is denied. when installing Windows Script 5.6. In that case, you may need to reset the registry permissions using Microsoft's SubInACL utility.

How to remove the AVG search handler from Start menu

2009-07-25T19:12:00.002-07:00

Question

In Windows XP I have installed the latest build of AVG antivirus 7.5. It has also added the AVG icon and the text "Viruses" as an option to the "Search" button on Start menu. I don't like this clutter and want search to revert to displaying only the "Files and folders" option.

This article describes how to remove the Viruses entry from the Start menu Search options.

Removing AVG search handler

Click Start, Run. Type regedit.exe and press ENTER
Navigate to the following key:

HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Explorer \ FindExtensions \ Static \ Avg7Find

From the File menu, click Export and export the key to a REG file
Right-click on the Avg7Find key and choose Delete
Exit the Registry Editor

Note: The above steps were written for AVG antivirus version 7.5. The subkey name (Avg7Find) may vary depending upon the version of AVG antivirus you've installed.

Error "Can't find script engine "VBScript" for script" when installing the Windows Installer Cleanup Utility

2009-07-25T19:12:00.001-07:00

Symptom

When you try to install Windows Installer Cleanup Utility in your Windows XP system, the following error may occur and installation halts:

Can't find script engine "VBScript" for script "C:\DOCUME~1\{username}\LOCALS~1\Temp\IXP000.TMP\StartMsi.vbs".

Resolution

This happens if the scripting runtime file vbscript.dll is not registered correctly in the system. To resolve the problem, use these steps:

Click Start, Run and type:

regsvr32 %systemroot%\system32\vbscript.dll

If the registration was successful, you should now see the following message:

DllRegisterServer in vbscript.dll succeeded.

If the above step does not help, of if you receive an error message when registering the module vbscript.dll, then try installing Windows Script 5.6 from the following link:

Download details: Windows Script 5.6 for Windows XP and Windows 2000

How to remove the AVG search handler from Start menu

2009-07-25T19:12:00.000-07:00

Question

This article describes how to remove the Viruses entry from the Start menu Search options.

Removing AVG search handler

Click Start, Run. Type regedit.exe and press ENTER
Navigate to the following key:

HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Explorer \ FindExtensions \ Static \ Avg7Find

From the File menu, click Export and export the key to a REG file
Right-click on the Avg7Find key and choose Delete
Exit the Registry Editor

Note: The above steps were written for AVG antivirus version 7.5. The subkey name (Avg7Find) may vary depending upon the version of AVG antivirus you've installed.

How do set Microsoft Script Editor as the default script debugger

2009-07-25T19:11:00.001-07:00

Question

How do I select which debugger is triggered for JIT debugging when a script error occurs in Internet Explorer. Currently I have both Visual Studio and Microsoft Script Editor installed on my machine. However, only the Visual Studio debugger comes up and I prefer to use Microsoft Script Editor as the default script debugger.

Answer

The default script debugger can be set in the registry directly. To do so, follow these steps:

Click Start, Run and type regedit.exe
Navigate to the following branch:

HKEY_CLASSES_ROOT \ CLSID \ {834128A2-51F4-11D0-8F20-00805F2CD064} \ LocalServer32

Backup the branch by exporting it to a file
In the above key, double-click (default) and set its value data to:

C:\Program Files\Microsoft Script Debugger\msscrdbg.exe

Exit the Registry Editor.

How do set Microsoft Script Editor as the default script debugger

2009-07-25T19:11:00.000-07:00

Question

Answer

The default script debugger can be set in the registry directly. To do so, follow these steps:

Click Start, Run and type regedit.exe
Navigate to the following branch:

HKEY_CLASSES_ROOT \ CLSID \ {834128A2-51F4-11D0-8F20-00805F2CD064} \ LocalServer32

Backup the branch by exporting it to a file
In the above key, double-click (default) and set its value data to:

C:\Program Files\Microsoft Script Debugger\msscrdbg.exe

Exit the Registry Editor.

"Import pictures and videos" option does not work after updating Windows Live Photo Gallery Beta

2009-07-25T19:10:00.001-07:00

Symptom

After installing the Critical Update for Windows Live Photo Gallery (Beta 2.2, build 12.00.1299.1010) via Windows Update, using the option Import pictures and videos in the AutoPlay dialog may cause the following error:

This file does not have a program associated with it for performing this action. Create an association in the Set Associations control panel.

Solution

This problem can be fixed by repairing Windows Live Photo Gallery using the following steps:

Click Start, type the following path and press {ENTER}

%Windir%\SoftwareDistribution\Download

Type PhotoLibrary.cab in the Instant Search box
When PhotoLibrary.cab is displayed in the listing, double-click the file
Right-click PhotoLibrary.msi (enclosed file) and choose Extract
Extract the file to your Desktop
Right-click the file PhotoLibrary.msi and choose Repair

After the repair process completes, the Import pictures and videos option in the AutoPlay dialog should work correctly.

"Import pictures and videos" option does not work after updating Windows Live Photo Gallery Beta

2009-07-25T19:10:00.000-07:00

Symptom

This file does not have a program associated with it for performing this action. Create an association in the Set Associations control panel.

Solution

This problem can be fixed by repairing Windows Live Photo Gallery using the following steps:

Click Start, type the following path and press {ENTER}

%Windir%\SoftwareDistribution\Download

Type PhotoLibrary.cab in the Instant Search box
When PhotoLibrary.cab is displayed in the listing, double-click the file
Right-click PhotoLibrary.msi (enclosed file) and choose Extract
Extract the file to your Desktop
Right-click the file PhotoLibrary.msi and choose Repair

After the repair process completes, the Import pictures and videos option in the AutoPlay dialog should work correctly.

How to disable QuickTime MIME support for mp3 file type?

2009-07-25T19:09:00.003-07:00

Question

In Windows Explorer .mp3 associates with Windows Media Player. In Media Player it shows that it will handle .mp3 files. QuickTime Player shows that it does not handle .mp3 files. But when I click a link to an .mp3 file in Internet Explorer it plays the file using QuickTime, instead of launching Windows Media Player. What can I do to fix this?

Answer

MIME settings for .mp3 file type

Launch QuickTime Player
From the Edit menu, choose Preferences
Click QuickTime Preferences...
Select the Browser tab, and click MIME Settings...
Expand the section MPEG - MPEG system, video, and audio files
Uncheck the entry named MPEG audio
Also, uncheck the entire MP3 - MPEG layer III movies and streams section
Click OK

Re-associate .mp3 file types with Windows Media Player

Launch Windows Media Player
From the Tools menu, click Options
Select the File Types tab
Uncheck MP3 audio file (mp3), and click Apply
Recheck MP3 audio file (mp3), and click Apply
Click OK

Now, Windows Media Player should launch when you click on a .mp3 link in your web browser.

Windows Live Photo Gallery BETA - File type association issue

2009-07-25T19:09:00.002-07:00

Symptom

When you choose Yes in the following dialog in Windows Live Photo Gallery Beta (Version 2.2, build 12.00.1299.1010), in a Windows XP system, the file types JPG / JPE / JPEG / PNG / TIFF / TIFF may not get associated correctly with Windows Live Photo Gallery.

Also, nothing may happen when you double-click the said file types from Windows Explorer. However, this feature may work correctly in a Windows Vista based computer.

Resolution

Until Microsoft fixes this problem in the future builds of Windows Live Photo Gallery, here is how to resolve the problem.

regsvr32 "%ProgramFiles%\Windows Live\Photo Gallery\PhotoViewerShim.dll"

Press {ENTER}

Note that there is a space after the word regsvr32 in the above command-line.

You should now see the following message:

DllRegisterServer in C:\Program Files\Windows Live\Photo Gallery\PhotoViewerShim.dll succeeded.

Now you should be able to open image file types using Windows Live Photo Gallery.

How to disable QuickTime MIME support for mp3 file type?

2009-07-25T19:09:00.001-07:00

Question

Answer

MIME settings for .mp3 file type

Launch QuickTime Player
From the Edit menu, choose Preferences
Click QuickTime Preferences...
Select the Browser tab, and click MIME Settings...
Expand the section MPEG - MPEG system, video, and audio files
Uncheck the entry named MPEG audio
Also, uncheck the entire MP3 - MPEG layer III movies and streams section
Click OK

Re-associate .mp3 file types with Windows Media Player

Launch Windows Media Player
From the Tools menu, click Options
Select the File Types tab
Uncheck MP3 audio file (mp3), and click Apply
Recheck MP3 audio file (mp3), and click Apply
Click OK

Now, Windows Media Player should launch when you click on a .mp3 link in your web browser.

Windows Live Photo Gallery BETA - File type association issue

2009-07-25T19:09:00.000-07:00

Symptom

Also, nothing may happen when you double-click the said file types from Windows Explorer. However, this feature may work correctly in a Windows Vista based computer.

Resolution

Until Microsoft fixes this problem in the future builds of Windows Live Photo Gallery, here is how to resolve the problem.

regsvr32 "%ProgramFiles%\Windows Live\Photo Gallery\PhotoViewerShim.dll"

Press {ENTER}

Note that there is a space after the word regsvr32 in the above command-line.

You should now see the following message:

DllRegisterServer in C:\Program Files\Windows Live\Photo Gallery\PhotoViewerShim.dll succeeded.

Now you should be able to open image file types using Windows Live Photo Gallery.

How to uninstall a Visualization from Windows Media Player

2009-07-25T19:08:00.001-07:00

Summary

This article explains how to uninstall a Windows Media Player Visualization manually, in case the standard removal procedures do not work.

Uninstalling a Visualization

Open a Command Prompt window by typing CMD.EXE in Start, Run dialog.

Note for Windows Vista: If you're using Windows Vista, you'll need to open an elevated Command Prompt. To do so, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.

Switch to the Visualizations folder by typing the following command:

CD /d "%Programfiles%\Windows Media Player\Visualizations"

Press {ENTER}

Type DIR to get the directory listing, and spot the DLL file name for the Visualization that you want to remove. (For example, blaze.dll is for BlazingColors, ColorCub.dll is for ColorCubes, and so forth. You may also use Windows Explorer and right-click on each DLL in the Visualizations folder in order to find the Visualization name and description if you need.)

After finding the DLL file name, unregister the module using the regsvr32.exe command:

regsvr32.exe -u

You should see the following message after running the above command:

DllUnregisterServer in succeeded.

After unregistering the DLL, simply delete the file. The Visualization should no longer be listed when you open Windows Media Player the next time.

How to uninstall a Visualization from Windows Media Player

2009-07-25T19:08:00.000-07:00

Summary

This article explains how to uninstall a Windows Media Player Visualization manually, in case the standard removal procedures do not work.

Uninstalling a Visualization

Open a Command Prompt window by typing CMD.EXE in Start, Run dialog.

Switch to the Visualizations folder by typing the following command:

CD /d "%Programfiles%\Windows Media Player\Visualizations"

Press {ENTER}

After finding the DLL file name, unregister the module using the regsvr32.exe command:

regsvr32.exe -u

You should see the following message after running the above command:

DllUnregisterServer in succeeded.

After unregistering the DLL, simply delete the file. The Visualization should no longer be listed when you open Windows Media Player the next time.

An Utility to Unassociate File Types in Windows 7 and Vista

2009-07-25T19:06:00.001-07:00

Unassociate file types in Windows 7 & Windows Vista

Download unassoc.zip from the Attachments section, and save to Desktop
Extract the contents to a folder and run the file unassoc.exe
Select the file type from the list
Click Remove file association (User)

The user-specific association for the chosen file type is now removed from the registry. The system will now use the global file association settings.

Screenshot

More information

Command	Description
Remove file association (User)	Removes the user-specific association (via the Open With dialog) for the chosen file type. Note that this button will remain dimmed if there is no user-specific association for the file type.
Delete file type	Deletes the file type completely from the registry. Both the user-specific and global associations for the chosen file type is removed.
Refresh list	Refreshes the list box contents.

An Utility to Unassociate File Types in Windows 7 and Vista

2009-07-25T19:06:00.000-07:00

Unassociate file types in Windows 7 & Windows Vista

Download unassoc.zip from the Attachments section, and save to Desktop
Extract the contents to a folder and run the file unassoc.exe
Select the file type from the list
Click Remove file association (User)

The user-specific association for the chosen file type is now removed from the registry. The system will now use the global file association settings.

Screenshot

More information

Command	Description
Remove file association (User)	Removes the user-specific association (via the Open With dialog) for the chosen file type. Note that this button will remain dimmed if there is no user-specific association for the file type.
Delete file type	Deletes the file type completely from the registry. Both the user-specific and global associations for the chosen file type is removed.
Refresh list	Refreshes the list box contents.

Error "Internet Explorer could not install this search provider" when adding a Search provider

2009-07-25T19:05:00.001-07:00

Symptom

When you attempt to add a Search Provider, the following error message may appear:

Internet Explorer could not install this search provider.

There was a problem with the search provider's information.

Resolution

Click Start, Run and type:

regsvr32 %SystemRoot%\system32\msxml3.dll

Press Enter.

Error "Internet Explorer could not install this search provider" when adding a Search provider

2009-07-25T19:05:00.000-07:00

Symptom

When you attempt to add a Search Provider, the following error message may appear:

Internet Explorer could not install this search provider.

There was a problem with the search provider's information.

Resolution

Click Start, Run and type:

regsvr32 %SystemRoot%\system32\msxml3.dll

Press Enter.

How to remove the Command Bar in Internet Explorer 7

2009-07-25T19:04:00.001-07:00

Summary

The user interface in Internet Explorer 7 does not allow removing the Command Bar. In case you ever wanted to remove the Command Bar, here is the registry hack to do so. Be sure to read the caveats mentioned in the article.

Removing the Command Bar

Hide the Command Bar shortcuts only

Click Start, Run and type REGEDIT.EXE
Navigate to the following location:

HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\CommandBar

Create a new REG_DWORD value named Enabled
The Value data for Enabled must be set to 0
Close REGEDIT.EXE

Removing the entire Command Bar

Potential side-effect of this method: None of the Explorer Bars work (Favorites/Feeds/History).

This method removes the entire Command Bar, which includes the tabs and the two Favorite icons. Use this only if you're not using the Tabbed browsing feature.

Click Start, Run and type REGEDIT.EXE
Navigate to the following location:

HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\Toolbars\Restrictions

Important Note: The above branch does not exist by default. You need to create them manually, or use the REG file at the bottom of this page to automate the setting.

Create a new REG_DWORD value named NoCommandBar
Double-click NoCommandBar and type 1 as its Value data
Close REGEDIT.EXE

How to remove the Command Bar in Internet Explorer 7

2009-07-25T19:04:00.000-07:00

Summary

Removing the Command Bar

Hide the Command Bar shortcuts only

Click Start, Run and type REGEDIT.EXE
Navigate to the following location:

HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\CommandBar

Create a new REG_DWORD value named Enabled
The Value data for Enabled must be set to 0
Close REGEDIT.EXE

Removing the entire Command Bar

Potential side-effect of this method: None of the Explorer Bars work (Favorites/Feeds/History).

This method removes the entire Command Bar, which includes the tabs and the two Favorite icons. Use this only if you're not using the Tabbed browsing feature.

Click Start, Run and type REGEDIT.EXE
Navigate to the following location:

HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\Toolbars\Restrictions

Important Note: The above branch does not exist by default. You need to create them manually, or use the REG file at the bottom of this page to automate the setting.

Create a new REG_DWORD value named NoCommandBar
Double-click NoCommandBar and type 1 as its Value data
Close REGEDIT.EXE

Set the default Zoom Level in Internet Explorer 7

2009-07-25T15:45:00.001-07:00

Question

I upgraded to IE 7. The zoom begins @ 100% each time I start IE. I want it to be 75% but cannot make it default to it. Do you know how to do this?

Answer

By default, Internet Explorer 7 resets the Zoom level to 100% for every new window and new tab opened. To preserve your Zoom Level setting, use these steps:

Open Internet Explorer
From the Tools menu, choose Internet Options
Select the Advanced tab
Under Accessibility, deselect the following option:

Reset Zoom level to 100% for new windows and tabs

Click OK

The user specified Zoom level setting must be preserved from now on.

Set the default Zoom Level in Internet Explorer 7

2009-07-25T15:45:00.000-07:00

Question

I upgraded to IE 7. The zoom begins @ 100% each time I start IE. I want it to be 75% but cannot make it default to it. Do you know how to do this?

Answer

By default, Internet Explorer 7 resets the Zoom level to 100% for every new window and new tab opened. To preserve your Zoom Level setting, use these steps:

Open Internet Explorer
From the Tools menu, choose Internet Options
Select the Advanced tab
Under Accessibility, deselect the following option:

Reset Zoom level to 100% for new windows and tabs

Click OK

The user specified Zoom level setting must be preserved from now on.

Text appear blurry in Internet Explorer 7

2009-07-25T15:44:00.001-07:00

Question

The text in web pages appear too blurry in Internet Explorer 7. Is there a setting to fix this?

Answer

This is because the ClearType feature is enabled by default in Internet Explorer 7. Enabling ClearType may result in blurry display in CRT monitors. Here is how you turn off ClearType:

In Internet Explorer, click the Tools button, and then click Internet Options.
Click the Advanced tab, scroll to the Multimedia section, clear the following option:

Always use Clear Type for HTML

Click OK

More information

Internet Explorer help file refers to the ClearType Tuner, which is supposed to improve the readability. The link states that the readability on CRT screens can also be somewhat improved using ClearType Tuner. Note that ClearType is originally designed to enhance LCD displays.

If your fonts are not displaying as clear as you'd like, you can try optimizing ClearType for your monitor. Go to the Microsoft Typography ClearType website, and then follow the instructions for tuning ClearType.

Text appear blurry in Internet Explorer 7

2009-07-25T15:44:00.000-07:00

Question

The text in web pages appear too blurry in Internet Explorer 7. Is there a setting to fix this?

Answer

This is because the ClearType feature is enabled by default in Internet Explorer 7. Enabling ClearType may result in blurry display in CRT monitors. Here is how you turn off ClearType:

In Internet Explorer, click the Tools button, and then click Internet Options.
Click the Advanced tab, scroll to the Multimedia section, clear the following option:

Always use Clear Type for HTML

Click OK

More information

Error "Element not found" when attempting to add a Search Provider in Internet Explorer 7

2009-07-25T15:38:00.001-07:00

Symptom

When you try to add a Search Provider in Internet Explorer 7, a script error occurs, and the provider is not added successfully. When you double-click the script error notification icon in the Internet Explorer Status bar, the following error message may be shown:

Line: 110
Char: 1
Error: Element not found
Code: 0
URL: http://www.microsoft.com/windows/ie/searchguide/en-en/default.mspx

Also, when you try to create your own Search Provider, the following error message may appear:

Unable to add search provider. The Create Your
Own tool requires Internet Explorer 7. [32811]

Resolution

This problem may happen if you register shdocvw.dll after installing Internet Explorer 7. This is just another side-effect caused by the registration of shdocvw.dll in a system running Internet Explorer 7. For more information, see Why doesn't the "You've opened a new tab" message go away?

To fix the problem, follow these steps:

1. Click Start, Run and type Regedit.exe

2. Navigate to the following location:

HKEY_CLASSES_ROOT \ TypeLib \ {EAB22AC0-30C1-11CF-A7EB-0000C05BAE0B} \ 1.1 \ 0 \ win32

3. Double-click (default) and set C:\WINDOWS\system32\ieframe.dll as its data.

4. Exit the Registry Editor.

Registry Fix

To automate the above steps, you can use the REG file (ie7tlbfix.reg) available under the Attachments section below.

Note: The above assumes that Windows is installed in the C:\ drive, and the REG file is hard coded for C:\. If you have Windows installed in a different drive, change the drive letter accordingly in the REG file. REG files can be opened using Notepad or any other plain text editor.

Error "Element not found" when attempting to add a Search Provider in Internet Explorer 7

2009-07-25T15:38:00.000-07:00

Symptom

Line: 110
Char: 1
Error: Element not found
Code: 0
URL: http://www.microsoft.com/windows/ie/searchguide/en-en/default.mspx

Also, when you try to create your own Search Provider, the following error message may appear:

Unable to add search provider. The Create Your
Own tool requires Internet Explorer 7. [32811]

Resolution

To fix the problem, follow these steps:

1. Click Start, Run and type Regedit.exe

2. Navigate to the following location:

HKEY_CLASSES_ROOT \ TypeLib \ {EAB22AC0-30C1-11CF-A7EB-0000C05BAE0B} \ 1.1 \ 0 \ win32

3. Double-click (default) and set C:\WINDOWS\system32\ieframe.dll as its data.

4. Exit the Registry Editor.

Registry Fix

To automate the above steps, you can use the REG file (ie7tlbfix.reg) available under the Attachments section below.